 Getting information about senders and recipients
If the sender of a message is known to FirstClass, you can view information about this person. To do this, select the sender in the header, then choose Résumé from the shortcut menu. You can view information about other recipients of this message, or see who belongs to a mail list, in the same way.
If you have permission to view User Information Forms, you can choose Open User Info Form from the shortcut menu.
 ShortcutTo view information about senders, double-click them.
Listening to voice messages
A voice message is received as a FirstClass message with a .wav file attachment. The first time you open the message, the attachment will play automatically.
To replay the message, click Play on the recorder panel.
Reading fax messages
To open a fax message, click it. The fax pages will be attached to the message.
If you have set your preferences to receive each page as a separate file (PCX), there will be one attachment per page.
If you have set your preferences to receive the entire fax as one file (DCX), there will be one attachment.
To view a fax page, download the attachment.
Viewing Internet headers
An Internet header describes the route taken by a message received over the Internet. To see this header, choose View > Show Internet Header. The header is displayed above the message body.
To hide the header, choose this menu command again.
Opening messages sequentially
To open the next message in a list of messages, choose Collaborate > Navigation > Next Item.
To open the previous message, choose Collaborate > Navigation > Previous Item.
ReminderIn Explore view, you can open first unread messages, then read messages, starting with the oldest, by pressing the space bar.
Selecting what to list
If you are interested in checking only one type of mail, such as unread messages, in a container, you can list only those messages. Your changes are only in effect for as long as you have the container open.
To list only a certain type of mail:
1 Open the container.
2 Choose View > Filter, then one of the following:
• Show Incoming Items - lists only received messages
• Show Outgoing Items - lists only sent messages
• Show Unsent Items - lists only unsent messages
• Show Unread Items - lists only messages that you haven't read
• Show All Items - reverts to the default view, which is all message types.
Listing only unread messages by default
You can list only unread messages by default in all containers. This can cut down the time it takes to see the list of messages when you have a slow connection.
To list only unread messages by default, select "Show only unread items" in your viewing preferences.
When you list only unread messages by default:
• the number of read messages not displayed is indicated on the summary bar (where they are referred to as hidden messages)
• only read messages will be hidden; you will still see other types of messages, such as unsent and sent messages in your Mailbox.
Working with unread messages
Opening only unread messages
To open the next unread message in a list of messages, choose Collaborate > Navigation > Next Unread.
To open the previous unread message, choose Collaborate > Navigation > Previous Unread.
Turning unread flags off and on
When a message is unread, a red flag is displayed beside it. You will also see a red flag beside the icon for your Mailbox or a conference that contains unread messages.
After you open an unread message, the red flag beside the message disappears. If you want this message to attract your attention again, you can put the flag back. To do this, choose Message > Mark as Unread with the message selected. To remove the flag again, choose Message > Mark as Read.
ShortcutControl-click (Windows, Linux) or Option-click (Mac OS, Mac OS X) beside the message in the flag column.
If you select a block of mixed read and unread messages, then choose Message > Mark as Read, only the unread messages are affected; their flags are removed.
Removing all unread flags
To remove all unread flags in a container, select the container's icon, then choose Message > Mark as Read.
ShortcutControl-click (Windows, Linux) or Option-click (Mac OS, Mac OS X) the flag beside the icon.
If you choose Message > Mark as Unread while this icon is still selected, all messages in a conference, or all messages sent to you in your Mailbox, are marked as unread, not just the ones that were originally unread.
Working with message threads
Messages with the same subject, that were sent in reply to other messages, are presented in a special way. As replies to messages accumulate, they create a thread. Each reply in the thread is numbered; by default, the subject of the first reply starts with "Re:", the subject of the reply to this reply starts with "Re(2):", and so on. When you group messages by subject in List view, all older messages in a thread are grouped under the most recent message.
Following message threads
If you open or select a message that is part of a thread, you can open the next message in the thread by choosing Collaborate > Navigation > Next in Thread.
To open the previous message in this thread, choose Collaborate > Navigation > Previous in Thread.
Changing message expiry dates
Normally, messages expire after a certain number of days, and are then deleted by FirstClass. You may be able to change a message's expiry date so that it will expire much later, or never expire.
To change the expiry date of a message, open its properties, then choose the expiry period at "Expiry period".
Dealing with Called, No message notifications
If someone phones but doesn’t leave a message, you will see a Called, No message notification listing the caller's phone number and location.
If you do not want to receive these notifications for all or some callers, change your voice messaging preferences.
Dealing with junk mail
FirstClass can mark as junk certain types of mail on the assumption that they are unsolicited (also known as spam). You can decide whether to accept or reject this mail. For details on what FirstClass considers junk, contact your administrator.
NoteYour administrator may have defined other types of mail as junk, such as mail coming from a particular address. You will never see this mail.
To specify how you want to handle the mail that FirstClass considers junk, choose the option you want at "Junk mail handling" in your mail rules preferences.
In addition, you can define what you consider to be junk mail (for example, mail from a particular address) and create rules that tell FirstClass what to do with this mail.
Retrieving mail from Internet mail accounts
You can import mail from POP3 mail accounts into your FirstClass account, so that mail from all accounts appears in your FirstClass Mailbox. To do this:
1 Click Import Accounts in your mail rules preferences.
2 Update the Mail Import form.
You can choose different icons for each account, to make it clear which account a message came from.
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